Argi Cuni has big plans for her future.
The 18-year-old, who is modelling professionally, is bursting with enthusiasm and hopes one day to carve out an acting career.
Rewind three years however, and Argi was in serious danger of becoming a statistic. A troubled youth with little or no interest in school, she began skipping lessons and a life of crime seemed to beckon.
"There wasn't any particular reason for going off the rails," she says.
"I just wasn't interested in school and listening to other people. I thought I knew better than them and I didn't care, but I got into a fight and that's when I first came into contact with the Youth Offending Service."
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Argi was given a caution but the same thing happened again.
"I think I just didn't know how to control my feelings," she says.
"I had a lot of anger in me and it felt like I couldn't really express how I was feeling so that's how it all came out - through violence."
Argi's second brush with the city council's Youth Offending Service, however, was to prove the making of her.
"I really got on with my mentor. She didn't patronise me and she was there for me through thick and thin.
"I started to realise that if I did something else, I was going to get into a lot more trouble for it and I could see that I was really hurting my mum. I hated that."
The service gave her the help she needed.
"I spoke to people about how to communicate my feelings and not let my emotions bubble over. They linked me up with the career service, Connexions, and I took my level one and two maths and English.
"I learned how to create a CV and I got some work experience at a law firm, helping with administration. I was even asked to be part of a focus group on what sorts of things the Youth Offending Service should be offering to young people.
"With the help of YOS, Argi was put in touch with Soft Touch Arts and featured in a video about the impact crime can have on others. I actually played the victim in the film, and that really made me think about what I'd been doing and how much I'd hurt other people," she said.
"Suddenly, I could see it all from another person's perspective. It really hit home with me. It also gave me the bug for acting too. I really enjoyed making the film and I hope that others can learn from it."
Argi was asked by the service to attend the Youth Justice Convention in Leicester, where practitioners from across the country gather to share good practice and learn from one another.
"I wouldn't have done any of these things if it wasn't for the Youth Offending Service and my mentor," she adds.
"I've done lots of new things and I've talked to people I wouldn't otherwise have met. It's made me feel so much more confident. I've definitely got more self belief."
Now modelling for The G Collection, Argi also volunteers to speak to young people at risk of committing further crimes.
Parisha Pujara, a restorative justice coordinator and Argi's mentor for YOS, said: "Our aim is to try and make sure that offences don't escalate and our hope is that we can steer the young people we meet onto a far more productive path. Our programmes can be very successful, but although we can show people what they need to do, it's them that has to grasp the opportunities they get and that's exactly what Argi did.
"We had a very good rapport from the beginning and that was a huge help in how we progressed. We're really grateful that she's now giving something back to the service and helping other young people."
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