A young mum fought off a woman trying to steal her baby at her front doorstep.
Sarah Hunt, 28, claimed she grappled with the woman who tried to snatch her seven-month-old daughter Amelia from her after she answered the door of her flat in Leicester city centre.
Ms Hunt called police after the woman made off empty-handed, but is still waiting for an officer to visit her six days after the incident.
Leicestershire Police has confirmed it is investigating but said an officer has been unable to visit due to 'operational demand'.
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Ms Hunt, who lives in a second-floor flat in a complex in Junior Street, Leicester city centre, said: "I was crying and screaming, telling her to go away and leave my baby alone.
"It was terrifying. I thought she was going to steal my baby."
Ms Hunt had just arrived home from a shopping trip to the Highcross when there was a knock at the door.
She said: "I looked through the spyhole and saw an Asian woman standing there.
"I thought she had probably got the wrong flat so I opened the door.
"I said: 'Hello, can I help you?'
She looked at me blankly then looked at Amelia.
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"She said: 'I need baby' and grabbed the handle for the pushchair with Amelia in.
"I tried to get her hand off but could not. I tried to shut the door on her arm but she had her foot in the door.
"She tried to force the door wide open. She still had her hand on the pushchair trying to drag it out.
"I was punching her arm trying to get her to let go."
She added: "Somehow I managed to shut the door and I dragged Amelia in the pushchair into the kitchen."
Ms Hunt, a customer care adviser for a car company, said she looked out of the front door but the woman had gone.
Ms Hunt said she called the police shortly after the incident at 10am on Saturday, September 24.
She said: "They said they would treat the matter as a priority and send a patrol around the area and would come to see me that day.
"Then I got call saying they would see me Tuesday. Then I got a call on Monday saying they would see me on Friday.
"I just can't believe they have not been to see me to take a statement and a description of this woman to try to catch her."
Ms Hunt lives in a gated complex but said she thought the woman might have followed her in.
She said: "I was distracted with my shopping and with Amelia.
"She could have tailgated me in or maybe she got in some other way I don't know. All I do know is she tried to steal my baby from me in my own home."
Ms Hunt's fiance James Demorais, 27, a local business development manager for a car company, said he was angry at the lack of action by the police.
He said: "I think they should have been out to see Sarah before now.
"This women needs to be caught because she might try the same trick again.
"Sarah is very upset at what happened. She does not feel safe anywhere now."
A police spokeswoman said: "Leicestershire Police received a call from a member of the public reporting a woman had entered her address and asked her to hand over her child.
"The woman had since left the premises and no one was injured and the baby wasn't harmed.
"Due to operational demand and the allocation of resources to priority incidents we were unable to attend on the day and speak to the victim, so arranged an appointment to go and see her.
"Unfortunately, this appointment then had to be rescheduled due to operational commitments."